Based in San Diego, Calif., MOGL is the fastest-growing restaurant loyalty program on the west coast, hooking its members up with cash for dining out at their favorite restaurants, while donating meals to people in need. MOGL celebrates a simple philosophy: reward customers for their loyalty and they’ll reward you back.
The Customer Experience Revolution: Twelve Essentials of Customer Experience
with Sean Van Tyne
Thursday, February 28, 2013
11:00 a.m. to 2:00 p.m. PT
3210 Park Center Drive at Pacific Arts Plaza
Costa Mesa, California 92626
Online registration is available until: 2/28/2013
Register for this event »
Join us at the Irvine Company Thursday, February 28 from 11:00 a.m. to 2:00 p.m. to hear Sean Van Tyne present the “Twelve Essentials of Customer Experience” From the business leadership book, The Customer Experience Revolution – How Companies like Apple, Amazon, and Starbucks have changed business forever, Sean will share an aggregate view of some of the best customer experience companies and the practices that make them better, different, and more valuable than their competitors. These “Twelve Essentials of Customer Experience” are the elements that are keys to building a company focused on delivering great customer experience.
Lunch will be provided.
Sean Van Tyne, co-author of The Customer Experience Revolution and the User Experience Director at FICO, the global leader for predictive analytic solutions, where he provides leadership for teams across the United States, Europe and Asia.
Sean is a sought-after speaker, moderator and facilitator on such topics as customer experience, leadership, and experience design strategies. He is the President of the Customer Experience Special Interest Group; founding board member of the Customer Experience Institute; and an advisor on numerous professional and corporate boards.
11:00 – 11:15 a.m. Welcome greeting & networking
11:15 – 11:30 a.m. Hosts/CXPA welcome
11:30 – 11:45 a.m. Lunch will be served
11:45 a.m. – 12:15 p.m. Presentation by Sean Van Tyne
12:15 – 1:30 p.m. Roundtable discussions
1:30 – 2:00 p.m. Adjourn and networking
Cost: CXPA Members – FREE*
Non-members – $20
Not a member? Join today and attend this CXPA event- for FREE.
*CXPA Members take advantage and take 2 friends for FREE!
Any member that registers for either event has the option to bring two non-member guests for FREE! (Details on registration form)
The Customer Experience Revolution: Ask, Watch and Listen
with Sean Van Tyne
Thursday, February 21, 2013
Santa Monica, CA 90401
Sean Van Tyne is the co-author of The Customer Experience Revolution and the User Experience Director at FICO, the global leader for predictive analytics solutions, where he provides leadership for teams across the United States, Europe and Asia. Mr. Van Tyne is a sought-after speaker, moderator and facilitator on such topics as customer experience, leadership, and experience design strategies. He is the President of the Customer Experience Special Interest Group; founding board member of the Customer Experience Institute; and an advisor on numerous professional and corporate boards.
We are fortunate that Sean Van Tyne will be having a book signing at the end of the event. You can order your book now so it arrives in time or you can purchase one at the event for $19.95. You can order your book in advance from:
This is also your chance to revisit our host, Cross Campus – a state of the art 11,000 square foot engine of creativity and innovation located in the heart of Santa Monica. The goal of Cross Campus is to inspire creative collisions through space design, learning platforms, and extraordinary events, fostering member-driven collaboration that ultimately leads to game changing ideas and enterprises. For information about becoming a Cross Campus member, review their various plans.
7:00 – Registration
7:05 – Food & beverages provided by DIRECTV’s Digital Innovation Lab
7:30 – Community announcements & speaker introduction
7:35 – Neysa Pelletier to introduce DIRECTV Digital Innovation Lab
7:40 – Presentation
8:30 – Q&A
8:40 – Book signing (order your book now!)
After party at the Bodega Wine Bar, 814 Broadway Street, Santa Monica
Street parking is available and to see real-time available parking areas use “Park Me”: http://tinyurl.com/Cross-Campus-Park-Me
Event Hashtags: #CXRevolution, #LAUX, @Sean_Van_Tyne, @LAUXmeetup
Sponsor hashtags: @CrossCampusLA & @we_ideate (DIRECTV Digital Innovation Lab)
The event space has been kindly donated by Cross Campus.
Food and beverages have been provided by DIRECTV Digital Innovation Lab.
StackIQ is local venture backed startup which develops and sells a comprehensive software suite that automates the provisioning and management of big infrastructure (defined by 10s, 100s, or 1000s of servers used for clustered applications). With StackIQ’s software, you can spin up large, fully configured Hadoop clusters, HPC clusters, & clouds, quickly and consistently from bare-metal up to the applications layer. Its modular architecture allows customers to integrate nearly any application with the StackIQ software stack.
StackIQ Enterprise Data brings enterprise-class management to clusters. It was designed from the ground up to deploy and manage large-scale data infrastructure. It combines StackIQ’s industry-leading cluster management solution with our Apache Hadoop™ management software providing everything you need to install, configure, deploy, and manage your Apache Hadoop™ cluster — right from bare metal. Using StackIQ Enterprise Data makes the job of building a robust, production-grade big data cluster that can reside in any enterprise data center easier than ever.
StackIQ sells its products primarily to enterprise customers (Financial, Manufacturing, Aerospace, etc) and research organizations (High Ed, Government, Federal, etc) who are managing hundreds or thousands of servers. The end-users within these organizations are typically system administrators and data architects who have experience managing scale out data centers.
Objectives for User Experience
StackIQ aims to deliver a graphical user experience which provides a simple presentation of complex cluster architectures. The system is designed to expose enough of the underlying CLI and Python driven management functionality to allow system administrators to use the GUI for basic day-to-day tasks.
The votes were tabulated, there was some horse trading and there are still some unclaimed slots… but, for the most part, we have our calendar (see tab “2013 Calendar”)… Which I am sure will change as we go.
We are doing something a little different this year… we have so many companies that want to present at our CX SIG, that we need your help in selecting who we should have. If you are interested, please take a moment to rank the potential organization in order of your preference:
In approximately two weeks we will close the survey and develop our 2013 calendar.
Join us on Tuesday, October 23rd, at Intuit to provide feedback to the Introspex App Insight Platform experience design
Introspex® is dedicated to assisting mobile software development teams accelerate their product cycles and improve usability by capturing and sharing extensive analytic data about their apps in near real-time. Their products emerged from the founders’ many years of experience in mobile development. Their first product, launched in 2012, is the Introspex App Insight Platform for iPhone and iPad development and QA teams. The future road-map includes products spanning the entire product life-cycle.
Founded in 2011, Introspex is a Delaware corporation headquartered in Cardiff-by-the-Sea, California. For more about Introspex, see http://www.introspexapps.com.
The Introspex platform comprises an agent and associated portal. The agent is added to the developers’ apps via drag and drop, without any coding or other steps. It is (today) specific to iOS (iPhone/iPad, iPod). The app, with the embedded agent is distributed to additional developers, beta testers and QA team for testing. Data collected from each and every run, in near real time, is uploaded to a portal, secured to each development team. By viewing the portal, the development team can see the step-by-step execution of the app, including all gestures (taps, swipes, etc.), system events on the device, memory reports, network performance reports, console reports, wireless connectivity, et al. The developers and QA team have better communications and can track down problems, even subtle and intermittent problems.
The Introspex App Insight Platform is used by the entire spectrum of iOS developers. Everything from the indie shops, to enterprise customers. The audience is a tightly targeted, informed, technical audience.
Objectives for User Experience
Our analytics tell us that customers are not clicking through to the download (free or otherwise) as often as we would expect. We believe that we are not informing them well enough of the power of our offering, or losing them in navigation or vague instruction.
Join us on Tuesday, September 25, at Intuit to provide feedback to the CloudTrigger experience design
CloudTrigger is focused on delivering innovative solutions utilizing Salesforce and the Force.com platform, helping organizations of all sizes derive insight and intelligence from their data and technology investments. Our deep experience with CRM technology produces repeatable processes and predictable outcomes for our customers. CloudTrigger is ranked among the top 15 Salesforce.com Service Cloud partners in the world and its professional services team has delivered hundreds of successful implementations. CloudTrigger also provides innovative business solutions like G2Maps, our geo-analytics mapping product.
G2Maps is more than a simple mapping program. G2Maps improves performance for anyone who operates based on geography. Sales operations, distribution, emergency response, marketing, and site selection are all instantly transformed as visual representations with attributes on a map. Your entire CRM system instantly becomes more powerful and useful. Leveraging proven industry leading software through the partnership with Esri, G2Maps is a true game changer.
Salesforce customers discover and access G2Maps via the Salesforce AppExchange store, a marketplace for Salesforce vendors. Usually, the business units define the business challenge and need to the IT department who then proceed to research solutions and demonstrate those the stakeholders. Customers vary in size from 5 users to thousands of users.
Objectives for User Experience
Many end-users are exposed to the application without training and customers have reported adoption challenges in their organization. We want to understand if the application functions are intuitive and the value understood.
Join us on Tuesday, August 28, at Intuit to provide feedback to the First Allied’s iStation experience design
First Allied Securities, Inc. is an independent broker/dealer that provides back-office support to approximately 1,000 independent financial advisors located throughout the U.S.
iStation is First Allied’s advisor intranet that includes everything they need to do business on a daily basis. This includes news, training opportunities, benefits, discounts, marketing and sales support, reference materials, contacts and product information. iStation also serves as a gateway to numerous internal applications. iStation also includes a section called teamStation which is the intranet for First Allied employees.
iStation is accessed by financial advisors, their staff and First Allied employees. The user skill ranges from beginner to intermediate.
Objectives for User Experience
We are currently working to improve the search functionality and implement a content maintenance plan to remove content that is no longer relevant; however, due to regulatory requirements, we must keep an extensive archive. We are also working to collect user feedback via card sorting to improve the navigation so that users are less reliant on search.