Sean Van Tyne on Real Talk San Diego 1700 AM Friday, December 4 at 11 am

Hey everyone!

I will be on Real Talk San Diego 1700 AM with host Clare McKee Friday, December 4 at 11 am. We will discuss User Experience: what is it; why is it important; how do companies like Apple, Amazon and Starbucks create great experiences; and how can you do it, too?

I will also be talking about my upcoming UX Boot Camp for Entrepreneurs Saturday, January 23 in San Diego that will help you create long-term sustainable market and revenue growth by delivering experiences that attract and delight customers into advocates.

Tune in to ESPN 1700AM or listen online at

Emotional Connections at Co-Merge and UX Boot Camps for Entrepreneurs

I got a coupe of events coming up that I want to share:

Emotional Connections
Tuesday, November 10
5:30 – 6:30 pm.

The talk will be Based on Jeof and my book, The Customer Experience Revolution, I will share how companies like Coke, Mini Cooper, Intuit and more develop deep emotional connection that create loyal advocates. We will discuss:

  • How emotions determine what we purchase
  • The stages of the customers emotional journey
  • How you can develop deep emotional connections with your customers to create loyal advocates

UX Boot Camp for Entrepreneurs
San Diego
January 23, 2016

This is a one-day course with discussions and hands-on activities to learn UX best practices. We will go over agile ways to quickly determine and develop your UX strategies and integrate the right amount of just-in-time UX processes to meet your business objective and to deliver the optimal experience to your customers. Please visit to learn more.

Please join us October 27th to review Bullza stock picking site

Due to a last minute change, Bullza will be presenting their fantasy stock picking site. Please attend and help us review their experience!

At a CX SIG session, an organization presents its product or service for a free Expert Review. The group reviews the customer’s interactions in terms of business goals and target audience profile. The end result is a list of ways to improve the customer experience to increase revenue and reduce cost.

The CX SIG meets at 6:00 pm on the fourth Tuesday of each month at Intuit Inc.

7545 Torrey Santa Fe Road,
San Diego, CA 92129

ProductCamp SoCal Saturday, October 24, 2015 at EventPlex in Anaheim

Innovation and Design Thinking

Innovation is powered by a thorough understanding of what people want and need in their lives. Design thinking is a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity. In these sessions, we will discuss:

  • What is Innovation really
  • The principles of Design Thinking
  • How to use creative and open-ended practices with measured, analytical methods to realize business goals, attract new customers and retain and grow current customers for greater revenue

User Experience Design in Agile Development

Our modern world runs on increasingly complex and sophisticated software systems that requires comprehensive design and development best practices to deliver an effective, efficient and delightful user experience. Agile is a software development methodology that, when integrating the User Experience (UX) design process, create loyal customers and sustainable, long-term revenue. In this session, we will discuss:

  • What is the Agile development method
  • What are UX design best practices
  • How do you do UX design with Agile development

Please join us October 27th to review FORSITE web application

Since 2012, Fortis Advisors has become a leading provider of professional shareholder representation services, maximizing the value of and minimizing the headaches for the owners of private companies sold in a merger or acquisition.

Because of Fortis’ engagement on hundreds of private M&A deals–including the largest venture-backed acquisition in history–we have unique market data that can’t be found anywhere else. To share that data with the M&A industry, we’ve developed FORSITE, a web application that provides the most current, comprehensive and customizable market data available anywhere. FORSITE brings the market to you – at any time, on any device.

Please attend and help us review their software!!!


At a CX SIG session, an organization presents its product or service for a free Expert Review. The group reviews the customer’s interactions in terms of business goals and target audience profile. The end result is a list of ways to improve the customer experience to increase revenue and reduce cost.

The CX SIG meets at 6:00 pm on the fourth Tuesday of each month at Intuit Inc.


7545 Torrey Santa Fe Road,

San Diego, CA 92129

Please join us September 22nd to Review

Join us to review

DonationMatch is like for events and charitable companies, optimizing how donated goods become promoted prizes in fundraising auctions, raffles, and gift bags.

Please attend and help us review their experience!

At a CX SIG session, an organization presents its product or service for a free Expert Review. The group reviews the customer’s interactions in terms of business goals and target audience profile. The end result is a list of ways to improve the customer experience to increase revenue and reduce cost.

The CX SIG meets at 6:00 pm on the fourth Tuesday of each month at Intuit Inc.

7545 Torrey Santa Fe Road,
San Diego, CA 92129

Please join us July 28th to Review MOGL Facebook Landing Pages

Please join us to review two Mobile-First Landing Pages.

Mogl and Facebook are running cobranded ads on Facebook to get people to sign up for MOGL’s restaurant rewards program.  They run ads that go to a landing page. They would love to get feedback on the landing page to help them get an insight into why people would signup or not, to help increase conversions.

Business objective: 
Customer Acquisition – to gain new Mogl users (strictly defined by providing both an email address AND credit card number) through Facebook advertising.

Target audience:
Facebook users ages 18-24, on mobile device, who like Jack in the Box or any similar fast food restaurant.

What Mogl does: 
Mogl is a restaurant loyalty app. Users sign up free and earn rewards directly to their credit or debit card at their favorite restaurants without the hassle of coupons or loyalty cards. With Mogl you can choose to earn up to 30% cash back, donate to a fundraiser, or earn points for airlines, hotels, etc. You just link any debit or credit card, use it to pay at 1000s of participating restaurants, and instantly earn rewards of your choice discreetly.

Please join us Tuesday, April 28th to review Crystal Pointe Media’s website experience

Crystal Pointe Media helps authors self-publish. The company was founded by Laura Van Tyne and Tina Erwin, who wanted to self-publish one of Tina’s books and, using what they learned, they now assist other authors to reach their publishing dreams.

The publishing industry has changed a lot since the inception of e-books. Not long ago, if you wanted to publish a book, you would have to find an agent who would then solicit your work to publishers. Publishers tend not to talk directly to authors – especially “first timers” or “unknowns.” Even with the help of an agent, it can take years to find a publishing house that will work with you (if at all). Even then publishers frequently still take a year or more to bring your book to market and offer you a mere 10% royalty.

In this new era, you can bypass the agent and the publisher, yet still retain all of your own rights and royalties. While this sounds easy enough, it places the burden of being your own agent and publisher on you. This is where CPM can help.

CPM’s goal is to assist authors to self-publish in all venues by formatting and uploading their book, giving them access to cover designers and editors, and keeping it affordable! Authors choose which services they need from CPM to achieve their publishing objectives. Crystal Pointe Media is a fee based service and does not receive any author royalties.

For this review, we will be looking at Crystal Pointe Media’s website to help them optimize the experience for an author interested in their a la carte services. Their target customers are business people, teachers, and public speakers who want to further their careers.

Please join us Tuesday, March 24th to review FieldLogix’s mobile experience

FieldLogix was founded in 2002 and provides a fleet management solution for companies throughout North America.  The core solution consists of a “black box” that is installed in a company vehicle, which tracks the vehicle’s whereabouts constantly throughout the day.  The fleet users log into web and mobile apps to view where their vehicles are, what their techs are doing, and how the vehicles are being operated.  In addition, the fleet users build and optimize routes to be dispatched to in vehicle navigation devices.

Beginning in 2014, FieldLogix decided to extend its offering to smartphones.  It has built a smartphone application that can receive optimized routes for the technicians.  This new product is called “GO” and it serves as a tool for the dispatchers to build, optimize, and dispatch routes to mobile employees.  The drivers can update their status in the application as they complete their days and the dispatcher can view the current statuses in real-time in the web application.    The “GO” solution is available for $14.95 per user per month.

The company also plans to extend its feature set through this new platform that offers much more flexibility than

the legacy navigation devices.

FieldLogix Objectives:

  • Achieve increased scale by reducing the need for an extensive sales force.
  • Reduce geographic constraints due to the need to export hardware.
  • Win adoption by lower level employees (dispatchers & field techs) before management.
  • Generate significant revenue

Target Audience:

Dispatchers & fleet drivers

Global Study of High Performance Product Teams

For the past three years Actuation Consulting, along with a wide array of sponsors and industry associations, has conducted a global study of product team performance. The findings from our annual study are published in a free white paper available to all. We then hit the road doing podcasts, webcasts, live presentations and video interviews from August to February. The findings of our study are widely cited and incorporated into books and publications.

Our Sponsors

As we kick-off the fourth year of the study I want to take a second and acknowledge this year’s gold level sponsors without whom our efforts would not be possible.

Project Connections provides resources to help project managers, teams, functional groups and organizational leaders drive results whether it is strongly kick-starting a project, improving cross-functional collaboration, providing training and support, or implementing best practices.


Sensor Six is a leader in helping organizations prioritize product ideas based upon data, enabling roadmap creation and tracking progress in real-time.

The Authors

Part of what makes this study so unique is that it enjoys such wide support. For instance, the five contributing authors each represent a particular functional point of view.


Greg Geracie, President of Actuation Consulting, represents the product management perspective

David Heidt, Principal of Enterprise Agility and former IIBA Chicagoland chapter president, represents the business analyst community

Matt Jackson, President of Jackson Consulting, represents the voice of the project management community


Ron Lichty, Principal of Ron Lichty Consulting and co-author of Managing the Unmanageable, represents the engineering community


Sean Van Tyne, co-author of the Customer Experience Revolution, represents the user experience community

Our Promotional Partners

We also enjoy the support of a wide array of industry associations and organizations who help to distribute the survey link and provide a platform for us to communicate the findings to executives and product team members world-wide. This year’s list includes:

The Boston Product Management Association (BPMA)

The Chicago Product Management Association (ChiPMA)

Orange County Product Managers (OCPM)

The IIBA Chicagoland

The Product Development and Management Association (PDMA Chicago)

The American Society for the Advancement of Project Management (asapm/IPMA USA)

Engineering Leadership Meetup Group in the San Francisco Bay Area

Silicon Valley Code Camp

The Software and Information Industry Association (SIIA)

The Output of Our Research Into Product Teams

Each year we ask a standard set of questions that enables us to closely monitor industry trends including product development methodology adoption rates, how product teams perceive the effectiveness of their performance, and a wide range of other topics. Additionally, we have devised a new set of questions based upon what we have learned from previous studies and what we are witnessing in the marketplace in real-time.

If you are interested in seeing last year’s study – to get a sense of the output of our market research – you can download the 2014 study here.

For those of you who don’t enjoy reading white papers (we know you are out there!) there are four pages of infographics summarizing key data points that are very Twitter friendly. You can access them by clicking on this link.

Want to know how your product team(s) compares to others in our database? We have free online assessments you can take which benchmark your team against others in our database so you can see where you stand. There is one for product team members and another for executives.

This year’s new questions focus on user experience trends and reporting relationships, the impact an improving economy is having on product team turnover, backlog ownership and much more. We would love hear your thoughts on these subjects. You can add your voice to hundreds of others by clicking on this link. The survey takes six minutes to fill out and it’s very user friendly. All responses are anonymous. There is an option to self-identify if you decide you would like to participate in future studies or be the first to receive this year’s white paper.

If you provide us with your contact information you will be entered into our random drawing for a new IPad Mini!

We want to hear from you! Your perspective matters.


Authors NoteIf you are interested in sponsoring future studies or learning more about this year’s study you can contact us here.

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