The Customer Experience Revolution

Jeofrey Bean of Del Mar Research and I are putting the final edits on our new book, The Customer Experience Revolution. It will be available January 2012. Jeof and I have interviewed folks who have shared their talents with Apple, Google, Yahoo!,, JD Powers and more to gain insights into how great companies create great experiences. The book is being published by Brigantine Media and Waterside Productions for international publication rights.

We sold our first order of The Customer Experience Revolution to a UX SIG member after announcing it at our last meeting! I am happy that it was one of our own UXers that bought the first book! You can order yours at

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